CLAIM BACK YOUR PPI REFUND TODAY

Terms and Conditions

1. YOUR ASSESSMENT

In making your claim you will not put yourself at any financial risk. Nor will a successful ppi refund from the lender adversely affect your relationship with that lender, if you continue to bank or have loans or credit cards with them. Our attached information sheet headed ‘What we can do and why we can’ contains objective information for you to consider before signing. If you are still uncertain please contact us for any further explanations which you need before making up your mind.

2. PROCEDURES

We will gather information from you and from your bank or Credit Company and use this to forward a carefully prepared claim with supporting documents based on the broken FSA principles we have determined in your case. We will contact you when we have received a refund offer from the lender generally in the form of a Settlement Agreement Form for you to sign and return. We generally settle your claim quickly and without court action. Compensation payments are generally made directly to you from the lender.

3. CHARGES

CPS will seek to reclaim any and all PPI policy payments made by you thus far on the loan or credit card, plus the interest. In most cases we will also get you compensatory interest of 8% for the time they have had your money in their possession.
We will also have the PPI removed from your existing loan (if any) and this should lower your monthly re-payments to the lender moving forward.
CPS charges 25% including VAT of the total compensation rewarded to you, the client, for this service.

Where a pro rata settlement is offered, CPS charges 25% of the total PPI balance removed from the loan, in such instances we will accept interest free repayment terms of up to 9 months for our fee.
In instances where the client is in arrears on an active loan or credit card and the compensation awarded is used to reduce outstanding debt, CPS will accept interest free repayments of our fee for up to 9 months.

4. DOCUMENTATION

All we require you to sign are; 2 Authority Forms to enable us to act on your behalf, a Statement Of Truth which is a document that states that to the best of your knowledge the information you provided is accurate, and our Terms and Conditions which acknowledges you accept our terms of service. You may consider making a copy of these documents for your own records.

5. COMPLAINTS

We operate an in-house complaints procedure. In the event you feel the need to make a complaint you may lodge this by letter, telephone or email. Your complaint will be investigated wherever possible by a person who was not directly involved in the subject matter of the complaint. We will acknowledge your complaint within 5 business days of receiving it and at that stage we will provide appropriate details of our ongoing complaints procedure.

6. EARLY CANCELLATION.

You may cancel this contract by notice in writing within a cooling off period of 14 days. You will be responsible to notify the bank or credit company of the re-assignment of the claim to yourself if appropriate.

7. WITHDRAWAL BY YOU

You may withdraw in writing from the contract after the cooling off period referred to in section 6 above. After this time if we receive written or verbal notification of a successful claim for you, you will be liable for payment of our standard commission fee of 25% of the compensation awarded as stated in section 3.

8. YOUR RESPONSIBILITIES

• You should carefully read all documentation we supply to you and keep any extra copies we supply to you.
• You should ask for assistance from us in explaining anything you do not understand.
• You should take care to make sure that all information you provide to us is accurate to the best of your information and belief.
• You must be aware that once a claim is successful and compensation is rewarded, you will no longer have Payment Protection Insurance with that provider, and therefore will not be covered by its provisions.

9.  OUR RESPONSIBILITIES

• We will keep you informed of the progress of your claim.
• We will promptly notify you of all steps to be taken and further information we require from you.
• We will take all proper steps to avoid any conflict of interest. We must always act in your best interests.

10.  DATA PROTECTION

You authorise us to use and discuss information concerning you in the furtherance of your claim. All information will be held and controlled in accordance with the Data Protection Act with information only being forwarded to those who are registered with the Information Commissioner or a recognised authoritative body.

11. DATA FEES

We may be issued with a charge to get any information from your credit company this will not exceed £10. CPS will pay this for you and will only be reimbursed to CPS at the successful conclusion of the claim.

12. CLAIMS REGISTRATION

Consumer Protection Services Ltd. are regulated by the Ministry of Justice in respect of regulated claims management activities
Our Claims Regulation Authorisation number is CRM 11564.

Complaints Handling Procedure

1 The following terms constitute the Terms of Business (Edition 9) (the “Terms of Business”) of Consumer Protection Services Limited (CPS) to provide personal consultancy services as described below. They will apply to all transactions between both parties, unless varied in writing.

2 We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.

3 We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

4 Within four weeks of receiving a complaint, we will send you either:
a) a final response which adequately addresses the complaint; or
b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you

5 With eight weeks of receiving a complaint we will send you either:
a) a final response which adequately addresses the complaint; or
b) a response which:
i explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
ii informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

6 Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

7 If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to –

Claims Management Regulation Unit
57-60 High Street
Burton upon Trent
Staffordshire
DE14 1JS
info@claimsregulation.gov.uk
Tel: +44 (0)20 3334 3555

8 The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.